Refund Policy

TL;DR

Your first month is fully refundable before any deep AI feature is triggered; once a Semester Diagnostic or AI report is generated, it counts as value delivered and is non-refundable. Sprint packs are 100% refundable before the report is generated; once delivered, the report is considered accepted and non-refundable (unless we discover a data error and remediate ourselves).

Subscription (Pro)

• Refundable in the first month before deep AI is used: within 30 days of subscribing, if no Semester Diagnostic or paid AI report has been generated, you can request a full refund. Free features bundled with the subscription (college database, high-school competitiveness index, the first quick assessment) do not affect refund eligibility.
• No refund once deep AI is triggered: a single Semester Diagnostic costs far more in inference than the $9 subscription fee, so generation counts as value delivered. This rule keeps the unit economics workable so we can keep doing this.
• Annual subscription: prorated by unused months, minus $15 per Semester Diagnostic already generated. Example: $99/year, used 3 months and generated 2 diagnostics, refund = $99 × 9/12 − 2 × $15 = $44.25.
• Cancellation is not the same as refund: clicking cancel in the account center via "Manage Subscription" only stops the next renewal — the current period stays active. To refund a charge that has already happened, please email [email protected] separately.

Sprint Pack (one-time $49 test / $99 early bird / $199 standard)

• 100% refundable before generation: as long as the report hasn't started generating, one email is enough for a full refund.
• Stuck mid-generation, we refund proactively: if AI generation fails or human review stalls beyond 48 hours, we issue a full refund without waiting for you to ask.
• Non-refundable once delivered: once the report is delivered (downloadable PDF or web view), it counts as accepted. The content is highly customized data analysis — once delivered, it can't be returned.
• Data error exception: if external data cited in the report (school CDS / Department of Education Scorecard) doesn't match the official source, email us a screenshot within 7 days; after verification we'll re-issue or partially refund.

Free tools

The quick assessment, college database, and high-school competitiveness index are free and not subject to refunds. If you have feedback on the free content, please email us — we'll iterate.

How to request

1. Email [email protected]
2. Subject: "Refund request · your registered email"
3. Body: subscription or sprint pack · order date · brief reason (optional, helps us improve; not a refund condition)
4. We refund via Stripe to the original card within 2 business days

Bank posting time depends on your card issuer, typically 5-10 business days. US credit cards usually take 3-5 days.

WeChat Pay / Alipay refunds: Stripe doesn't support automatic reversal for these methods, so contact [email protected] for manual handling — typically 5-10 business days.

Cases we don't refund

• Abuse (mass-generating reports then bulk-requesting refunds)
• Violations of the Terms of Service (e.g. essay ghostwriting, reselling reports)
• Credit-card chargebacks instead of using normal channels (Stripe will treat them as disputes — slower, not faster)

Payments and refunds via Stripe

PeiPaoLab does not store your card information; all payment flow is handled by Stripe, Inc.. After we initiate a refund, Stripe returns it via the original path. See our Privacy Policy for more.

Contact

Refunds / subscriptions / payments: [email protected]
General questions / feedback: [email protected]